We do not accept refunds or returns on custom created items, items with personalization, items with customization, digital items or screen prints.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paula@southernrootscrafts.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at paula@southernrootscrafts.com for questions related to refunds and returns.
Shipping Policy
Thank you for considering our shipping policy. We aim to make receiving your order as convenient as possible. Here’s what you need to know:
Shipping Options:
- USPS Flat Rate Shipping ($9.99): Enjoy the ease and affordability of USPS Flat Rate Shipping for just $9.99. With this option, your order will be carefully packaged and shipped via USPS Priority Mail, ensuring prompt delivery to your doorstep within the contiguous United States.
- Local Pickup: If you’re located in our local area, you have the option to skip shipping fees altogether by selecting local pickup at checkout. Once your order is processed and ready for pickup, you’ll receive an email notification with instructions on how to collect your items from our designated pickup location.
Important Notes:
- Processing Time: Please allow 5-7 business days for order processing before your items are shipped or made available for pickup.
- Shipping Address: Ensure the accuracy of your shipping address during checkout to prevent any delays or delivery issues.
- Tracking Information: For shipped orders, you’ll receive a tracking number via email once your package is en route, allowing you to monitor its progress.
- Local Pickup Notification: You’ll receive an email notification when your order is ready for pickup, including details about the pickup location and hours of operation.
At checkout, simply select your preferred shipping option, and we’ll take care of the rest. If you have any questions or special requests regarding shipping, feel free to contact our customer service team for assistance.
Thank you for choosing us for your shopping needs. We appreciate your support!